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1. Is there help available to have my pet spayed/neutered?

Yes!  The non-profit group, Friends of the Valdez Animal Shelter, has a low cost spay neuter program.  Please stop by the shelter to pick up an application today!

2. I found a pet. What do I do now?

Please drop it off at the Animal Shelter and speak with the Shelter Attendant.  For after hours drops, please place the pet in our drop box kennels located inside the first set of double doors and call (907)835-4560 to have an Officer bring it inside and provide it with water.  

OR

Please call (907)835-4560 and have an Officer come to pick up the animal directly.

3. What can I donate to the Valdez Animal Shelter?

The Valdez Animal Shelter accepts donations of almost all kinds.  We are regularly in need of clean blankets, dog/cat beds, and kennels and carriers.

4. Do I need to vaccinate my dog?

Yes.  As per Valdez Municipal Code 6.12.030 - All dogs must be vaccinated against Rabies, Hepatitis, Distemper and Parvo virus.

5. Is there a leash law in Valdez?

All animals must be properly restrained to prevent it from running at large.  Restraint is defined as physical confinement, as by leash, chain, fence or building.  Please help prevent accidents and injury by keeping your pets on leash.

6. Who do I call to report Animal Cruelty or Abuse?

Please call Animal Control at (907) 835-4560 to report all suspected cases of cruelty, neglect, or bites.

7. Can I let my Cat roam free?

No.  As per Valdez Municipal Code 6.08.020 - No owner or caretaker shall fail to properly restrain his/her animal to prevent it from running at large.

8. How do I adopt an animal from the Valdez Animal Shelter?

Please stop by the shelter and fill out an application today!

9. Can I volunteer at the Animal Shelter?

Yes, volunteers are always welcome. Please call (907) 835-2286 for more information.

10. Do I need to clean up after my pet?

Yes.  As per Valdez Municipal Code 6.08.010 - All animal litter deposited on any public or private property not possessed by the owner or custodian must be disposed of in a sanitary manner.

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1. Are the current contracts out to bid available online?

Yes, current contracts out to bid are available on the Bid Postings Module bid postings page.

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1. When are property taxes due?

The first half is due on or before August 15 of current year, and the second half is due on or before October 15 of current year.

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1. How do I get a copy of a fire or EMS report?

For fire and EMS reports, a written request is required. Provide a name, address, date, and time (if known). All EMS reports must have a patient consent release signed prior to obtaining the report. Requests may be faxed to (907) 835-3420. Usually, reports can be made available within 24 hours after your request.

2. What is the cost for ambulance service?

• Basic Life Support Services - $350


• Advanced Life Support Services - $450


• Additional Mileage Charge - $5 per mile

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1. I’m thinking of buying someone else’s boat, and they have a slip in the Valdez Small Boat Harbor. Can I transfer their slip into my name?

Slips are not transferable upon the sale of the assigned boat. Once an owner loses qualifying interest in a boat with reserved moorage, that reserved moorage will be reassigned to the next person on the wait list.

2. What happens to my boat if I am a transient boater?

There are approximately 1000 feet of parallel or transient moorage available. During high use periods, boats may be rafted (tied outboard of each other) up to five boats deep. If tenant slip holders are absent for a significant period, the Harbormaster may temporarily assign a transient boat to a slip to better manage the space and congestion of the harbor.

3. If I want a tenant slip in the Valdez Small Boat Harbor, what do I have to do?

All the slips in the harbor are currently leased, so you would need to get on the wait list. Which means you would need to fill out the wait list form and pay a $50.00 per year non-refundable fee per listing.

4. I am a slip holder, and when I leave, you place boats in my slip and collect moorage from them as well. Isn’t that “double-dipping”, collecting twice for the same moorage space?

No, it isn’t charging twice for the same space. It is a space management technique to ease the burden on other boats and the docks by fully using the space available. The boat that temporarily occupies your slip is paying transient moorage when it is in your slip or not.

5. How do you determine the length of a boat?

The overall length of the boat is measured from the forward-most point to the after-most point, including all anchor pulpits, bowsprits, swim steps, outboard motors, davits and so forth.

6. If I am unsure of my boat length, what should I do?

You should measure the boat from the forward-most point to the after-most point, rounding up to the next whole foot. If you wish, bring your boat by the office and we will gladly measure the boat for you.

7. As a tenant, if I don’t like my slip, can I get a different one? How?

Yes, you just need to notify our office and you will be placed on the move list.

8. If I get a tenant slip, say for a 20’ boat, and then a few years from now decide to buy a bigger boat, will I automatically get a slip for a bigger boat?

If you are anticipating moving to a larger boat, we encourage you to get on the appropriate wait list as soon as possible.

9. If I want to leave my boat in the Valdez Small Boat Harbor or the boat yard in the winter what do I have to do?

Due to heavy amounts of snow during the winter it is strongly recommended that you have a caretaker look after your boat and provide the Harbor office with their name and phone number in case of emergency.

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1. Is public internet access available within the city?

Free WiFi is available inside of most City buildings. Note: Other WiFi services may be available in lounges, restaurants, and retail locations.  In all cases, the network names and instructions will likely be different. Be aware of which network name you click on. Make sure you use “COV-Public” to utilize this city service.

WiFi Locations

WiFi is available inside these City buildings

• Airport
• Animal Shelter
• Building Maintenance Shop
• Fire Station 1
• City Hall
• Civic Center
• Council Chambers
• South Harbor Building
• North Harbor Building
• Library
• Water Treatment Plant
• Woody Woodman Recreation Center
• Vehicle Maintenance Shop
• Valdez Container Terminal (Blue Building)

library.

2. Does the city provide computer support for the general public?

No, the Information Technology Department only provides computer support for internal city departments.

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1. How do I apply for a Job?

All City of Valdez jobs are posted: https://www.governmentjobs.com/careers/valdez. We only accept online applications.

2. What is the difference between the Temporary and Standard Application?

The Temporary Application is for work that is short term in nature and unbenefited. The Standard Application is for positions within the City that are permanent full-time or permanent part-time. These positions are benefited and are typically career oriented.

3. Do I have to submit an application or is my resume' good enough?

Yes. Applications are required to apply for ANY position in the City of Valdez. Resume's should accompany the application. Please remember to sign your application as well. Unaccompanied resume's will be returned.

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1. How do I get a library card?

You are eligible for a library card if you are a temporary or permanent resident of the City of Valdez. Residents must apply for a card in person at the library and have available a picture ID and proof of a local P.O. Box. Children under the age of 18 must be accompanied by a parent or guardian to receive a library card. You must be 5 years old to receive a library card.

Visitors to Valdez may purchase a temporary card. There is a $5 cash fee and the card is active for three months. Temporary card holders may check out two items at a time.

2. Do you have internet and wireless services?

The Valdez Consortium Library has wireless and six computers with internet access available to the public. Internet and wireless services are free, but there is a charge of $0.25 per page for printing.

3. What is the Library Catalog?

This is a catalog of the combined holdings of the Valdez Consortium Library, University of Alaska Anchorage libraries, Anchorage Municipal libraries, University of Alaska Southeast, and Juneau Public Libraries.

4. If an item is not available at the Valdez Consortium Library, can it be requested from another library?

You may request an item from Library Catalog . Requests can be made at the library or online. You will need your library card number and PIN to request online. If an item is not available in the Library Catalog you may request it through our Interlibrary Loan Service.

5. How do I set up a Video Conference at the Library?

Please click on the Video Conferencing Information link. Video Conferencing is a free service at the Library. Video Conferencing Information

6. What is the difference between placing holds in the Library Catalog and Interlibrary Loan?

The items found in the Library Catalog are owned by member libraries. Permanent card holders may request these items, and they will be mailed from the owning library once they become available. Available items generally arrive in five to seven days. If the item you are looking for is not in the Library Catalog, you may fill out an Interlibary Loan form. These are available at the front desk at the Library. Interlibrary loan requests take one to two months to fill, and are sent from libraries across the United States.

7. How many times may I renew an item?

You may renew most items up to two times if it is not requested by another patron. Renewals may be done at the library, via the phone, or online by accessing your patron account with your library card number and PIN.

8. Can I fax a document at the library?

The library does not have a fax machine for public use. Locations in town with fax machines include Valdez Office Supply and Safeway.

9. What does “consortium” mean in Valdez Consortium Library

It is a partnering agreement between The City of Valdez and the Prince William Sound Community College to provide services for the betterment of both entities.

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1. Who is Valdez Parks and Recreation?

Valdez Parks and Recreation is part of the Parks, Recreation & Cultural Services Department, and is comprised of the Parks Maintenance and Recreation Divisions. We are responsible for operating and maintaining the City numerous parks, trails, cemeteries, and recreation facilities, and provide residents and visitors with year-round recreation services and activities.

2. What is a Recreation Account and how do I create one?

A Recreation Account is required to register for classes and programs, and to rent any park or recreation facilities. To create a Recreation Account, please visit www.valdezak.gov/register, select Login/Create Account in the upper left corner, then select Create Your VPR Account. Learn more about how to create your account and register for classes and programs here.

3. What is a Rec Pass and how can I get one?

A Rec Pass is our membership program. It is available to both residents and non-resident alike. It provides the cardholder with free daily admission to the Valdez City Pool and discounted rates on recreation classes and programs, as well as rentals. A Rec Pass is free to Valdez residents, but we require proof of residency. Non-residents may purchase a Rec Pass in three (3) month increments. A Rec Pass may be obtained in person only at either the Woodman Recreation Center or Valdez City Pool. 

4. What is the Valdez Compass and where can I get one?

The Valdez Compass is the Parks, Recreation and Cultural Services Department's seasonal activity guide. It is printed three times per year and provides information on our facilities, classes and programs, special events, and much more! To learn where to pick up a copy, and view the current and archived guides, please click here. 

5. How and where can I register for classes and programs?

You can register for classes and programs online, in person or over the phone. To learn more about how and where you can register, please click here.

6. What is your refund and cancellation policy?

To learn more about our refund and cancellations policies, please click here.

7. How can I apply for a job with Valdez Parks and Recreation?

To view and apply for a job with Valdez Parks and Recreation, please visit the City of Valdez's online job board.

8. What is the current pool schedule?

To view the current pool schedule, please click here.

9. What is the current Gym and Rock Wall schedule?

To view the current gym and rock wall schedule, please click here.

10. Where is the Rock Wall located?

The Rock Wall is located inside the Gilson Middle School, located at 357 Robe River Dr.

11. Which recreation facilities, park spaces, and shelters are available to rent and how do I make a reservation?

To view a list of what recreation facilities, park space and shelters are available to rent, please click here and then select the facility you are interested in renting to learn how to make a reservation.

12. How do I make a reservation for a campground?

The operations of the Valdez Glacier Campground and Allison Point Campground are contracted out by the City. To make a reservation, please contact the campground operator listed for each campground by clicking here. 

13. When are the winter trails groomed?

The Parks Maintenance Division maintains and grooms approximately 33 miles of winter trails as conditions and snow depths allow. View a list of current trails and the grooming schedule here. The grooming schedule is subject to change due to weather conditions and availability of equipment.

14. How do I report a problem or concern?

To report a problem or concern, please contact the appropriate Parks and Recreation Team Member.

15. Where can I find information on pool rules and age requirements?

More information on pool rules and age requirements can be found here. 

16. When is Salmonberry Ski Hill open and what do I need?

Salmonberry Ski Hill is open on a seasonal basis as snow depths and conditions allow. Our typical hours of operation at Saturdays and Sundays from 10:00am- 4:00pm but may be adjusted due to weather. To ski or snowboard at Salmonberry Ski Hill, all participants must complete a general waiver and have a Salmonberry Annual Pass. Passes are free to residents and non-residents, and may be obtained on-site or at the Woodman Recreation Center. We do not have equipment available to rent, but The Prospector in town has skis and snowboards available. We offer free daily rentals helmets to all participants, just ask at the Warming Hut. 

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1. Do I need a permit for a building project?

Yes, all construction projects within the City of Valdez require a building permit, whether you are building a new house, remodeling, adding to an existing structure, constructing a shed, placing a mobile home, making utility connections, or installing septic systems.

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1. Am I in a Special Flood Hazard Area?

For the purposes of the City of Valdez, a Special Flood Hazard Area is equivalent to a Zone A, AE, or VE on our Flood Insurance Rate Maps (FIRMs) The City of Valdez will assist citizens in looking up where the property is in relationship to a mapped floodplain. Office hours are 8:30-12:00 and 1:00 – 5:00 pm at City Hall in the Planning Department. Residents of the City may email the Planning Department (planningdept@valdezak.gov) at any time with their property address to determine whether or not the property is in a Flood Hazard area. Residents can also visit the FEMA Map Service Center and type their physical address into a FEMA mapping system, which will pull up the correct panel of the FIRM for where the property is located (but a resident will have to find their approximate location on the map themselves). There are also professional mapping organizations that will examine the FIRM maps and declare a property in and out of the floodplain (these companies are often used by banks when financing mortgages and transferring property).

2. Why do I need Flood Insurance?

Flooding can happen just about anywhere it rains or snows. On average, 40% of the National Flood Insurance Program (NFIP) flood insurance claims occur outside the high-risk flood areas. That’s why it’s important to protect the life you’ve built with flood insurance, even if you live in an area with low-to-moderate flooding risk.

Unfortunately, many property owners do not find out until it’s too late that their homeowners insurance policies do not cover flooding. There is usually a 30-day waiting period before the policy goes into effect, with some exceptions: If you initially purchased flood insurance while securing, adjusting, or renewing a loan for your property, there is no waiting period. Coverage goes into effect when the loan is closed.

The government requires that homes in high-risk flood areas designated on flood maps by the letters A, AE, or VE be protected by flood insurance if they are security for loans backed by a federally regulated lender. Lenders must notify borrowers of this requirement, prior to closing, if their property is in one of these areas.

3. What kind of Information can I get from the City?

The City can assist you in determining whether or not your residence is in a mapped floodplain. The City can provide official letters or forms that homeowners can bring to their lending institutions or insurance companies designated the flood zone location. The City maintains information books and pamphlets in the hallway of City Hall by the Community Development office, which are free for residents to take 24 hours a day. The City also provides free technical advice for reducing the flood hazard to personal or commercial property. When requested, staff can review flood damage, review development in the floodplain, and provide information about how to retrofit drainage and other residential issues. City personnel have been trained by FEMA on flood-proofing techniques and are available to provide site-specific data concerning floor elevations and historical flood levels. For these and more services, please contact the City’s Community Development Department (834-3401).

4. What can I do to reduce my risk of flood damages?

The first thing to do is know where your property stands in relationship to a recognized flooding hazard. Flooding usually occurs from rivers and streams over topping their banks, when sheet flow forms across relatively impermeable surfaces during heavy rains, or when storm surges coupled with high tides bring more water than usual to the coastline. Keep in mind though, flooding can actually occur anywhere, even when you are far away from any of the usual flooding sources. There are all kinds of ways people who live in areas of low flooding risk can find water sneaking into their basements and the first floor of their homes - blocked culverts, dam breaches, levee breaches can all occur quickly and wreak large scale havoc on homes. After identifying the most likely source of flood hazard (but keeping in mind that floods can come from anywhere), purchase flood insurance for your home and valuables. Work on citizen preparedness – make a plan with your family that includes where to meet if cell phones aren’t working. Build an emergency kit and store it somewhere safe in your house. Make copies of all your very important documents and store them in a safe deposit box or somewhere offsite so you will not lose your valuable information. When building new structures – make sure the structures are elevated above the base flood elevation (if possible, make sure structures are elevated multiple feet above the base flood elevation for good measure). Keep all utilities and electrical boxes above the base flood elevation and safe from flooding. Keep a few sandbags on hand. In a mild flooding situation, one or two sandbags can divert a current away from the foundation of your home and absorb access water in the area.

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1. Can I get a copy of my police report?

Yes. Although some information on police reports are confidential and will be blacked out. Report copies are provided once the case officer has finished the investigation and the report is closed. You will need to fill out a Report Request form and submit it to the Public Safety Administrative Assistant, Monday – Friday, 8:00am – 4:30pm. The price is $.25 per page. If a report that is criminal in nature will not be released until the case is adjudicated by the District Attorney's Office.

2. What is the time frame to have studded tires?

Studded tires are only legal between the dates of September 15th – May 1st of each year.

3. What is the law on tinted windows?

State law requires that all passenger vehicles allow at least 70% light through the windshield and front side windows. The rear window and side windows must allow at least 40% of the light through. Violations carry a $150 fine.

4. What is the curfew law?

Anyone under the age of 18 is considered a minor. Minor curfew hours are as follows: Sunday through Thursday beginning at 11:01pm and ending at 5:00 am the following morning; and Beginning at 12:01am and ending at 5:00am on Saturday and Sunday morning. It is unlawful for any minor, during curfew hours, to remain in or upon any public place within the city, to remain in any motor vehicle operating or parked therein or thereon, or to remain in or upon the premises of any establishment within the city unless: The minor is accompanied by a parent; or the minor is involved in an emergency or the minor is engaged in an employment activity or is going to or returning home from such activity, without detour or stop.

5. I received a traffic ticket, where do I pay my fine?

You may pay your ticket at the Valdez Court House or use the envelope provided and send it in or pay on line @ www.courtrecords.alaska.gov/ep/

6. Does the Valdez Police Department have a ride-along program?

Yes, those wanting to ride along must fill out a Ride Along Request Form and bring it to the Police Department. You will be contacted later to schedule a date and time for the ride.

7. What are the rules for a driver with a provisional license?

The first license you will obtain is called a provisional license, which has restrictions on it until you reach the age of 18. While you hold a provisional license, you are not allowed to carry passengers younger than 21, except for siblings, and you may not drive a vehicle between 1 a.m. and 5 a.m. Of course, there are a few exceptions. If you must drive between 1 a.m. and 5 a.m., you may do so if you are accompanied by a licensed driver 21 or older, or if you are driving to or from your workplace. Once you turn 18, these restrictions will be removed.

If you violate the provisional license restrictions, you could lose your license and have to pay a $200 fine. You'll also receive two points against your driving record for breaking the restrictions. You must visit the DMV in person once the provisional period is up to have the restriction removed from your license.

8. What are the visiting hours for the Jail and how do I contact an inmate?

Visiting hours are as follows:

Tuesday, Thursday, Saturday & Sunday

3:00pm-4:00pm & 8:00pm-9:00pm

Visiting hours are dependant upon the availability of a Corrections Officer. The phone number to contact an inmate directly is 835-3734.

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1. When are streets plowed?

Snow removal normally begins after accumulation 4 inches in depth. During a heavy snow event our crews are called out at 2:00 am. During these events our machinery will cause a snow berm in the middle of the roads. We realize that this may cause an inconvenience at times, our street crew will move the snow to the snow dumps as soon as possible. Please be patient.

2. Where can I put the snow from my driveway?

Snow must be placed as close to the sides of any roadway as practical and may not be placed in any manner that would inhibit the passage of vehicular traffic.

3. What are the snow removal responsibilities of the City Shop?

The Public Works Department removes snow and ice from approximately 33.5 miles of city streets. The State of Alaska Department of Transportation (DOT) removes snow on the state roadways. These roads include the Richardson Highway, Dayville Road, and Egan, Hazelet, and Ferry Way streets.

4. Which streets are cleared first?

The main goal is to open streets to the hospital, schools, school bus routes, City Hall (Fire and Police departments), and residential streets.

5. When are streets sanded?

Streets are sanded as needed when conditions allow. Scarifier blades are used on the windy days.

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1. Where can I recycle in Valdez?

At present, all recyclables have to be taken to the Baler Facility located at 500 South Sawmill Road.

2. What items can be recycled?

The following items may be recycled:

• Aluminum
  
• Antifreeze
  
• Brass
  
• Cardboard
  
• Clean Construction Lumber
  
• Copper
  
• Equipment Batteries
  
• Glass Bottles
  
• Newspaper
  
• Paint
  
• Used Oil
  
• White Paper

3. What about household hazardous waste?

Once a year, usually in August, the city holds a household hazardous waste event to remove dangerous material from our community. But, any time throughout the year you can bring your household hazardous waste to the Baler Facility at 500 S. Sawmill Road for proper disposal.

4. When can I bring items to the baler facility?

The baler is open to the public Monday through Saturday from 9:00 am to 5:00 pm.

5. What can I do with old appliances, such as washer / dryer, refrigerator, freezer, and stoves?

These items are accepted at the Baler Facility located at 500 South Sawmill Road at no charge.

6. What can I do if I have temporary excess garbage from a holiday or hosting a party?

You can take the excess to either the baler facility or to a public use dumpster which are identified by being painted brown.

7. Where can I take brush or tree trimmings?

There is a large burn pit located next to the baler facility where these type of item may be placed for disposal.

8. What are the hours of operation on observed holidays?

The Baler Facility will be closed on city observed holidays and no residential pick-up will occur. Items may still be deposited to any public use dumpster or to the dumpster located outside the gate at the Baler Facility.

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1. How do I get my water tested?

Water samples MUST be submitted in a sterile sampling bottle obtained from the City of Valdez water laboratory, or from the Community Development office in City Hall. They will also provide you with instructions and form relating to your sample. You can also print out a copy of the form HERE. Water Sample Form

2. Where does my drinking water come from?

The city of Valdez water systems draw water from a groundwater source located approximately 60 feet below the surface. Learn more about our water systems
HERE- About our water.